WEBSITE PRIVACY POLICY

1) Scope

This policy applies to information collected through our public website, online forms, and communications we manage. It does not cover information collected as part of your medical care or through patient portals. For medical privacy, see our Notice of Privacy Practices (HIPAA).

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2) Information We May Collect

• Information you provide directly — name, contact details, messages/appointment requests, and any information you choose to share.

• Information collected automatically — IP address, device/browser type, pages viewed, referral/exit pages, and timestamps.

• Cookies and similar technologies — help our site function, remember preferences, and understand usage (see “Cookies & Tracking”).

• Information from service providers — limited info from vendors supporting our website, analytics, scheduling, or communications.

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3) How We Use Information

• Respond to inquiries and schedule or confirm appointments upon request.

• Operate, maintain, troubleshoot, and improve our website and communications.

• Protect against fraud, abuse, or security issues and comply with applicable laws.

 

4) How We Share Information

• Service providers: With vendors that host our site, deliver email, provide analytics or forms—under agreements limiting their use of information to the services they perform for us.

• Legal and safety: When required by law or to protect rights, safety, and security.

• Business transitions: If we undergo a merger, reorganization, or asset transfer, where permitted by law.

We do not allow service providers to use your information for their own unrelated marketing.

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5) Cookies & Tracking

Cookies help our site remember settings and analyze traffic. You can manage cookies via your browser settings; some site features may not work properly without them.

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6) Data Retention

We keep information only as long as necessary for the purposes described or as required by law, and then take reasonable steps to delete or de‑identify it.

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7) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

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8) Your Choices & Rights

• Access/Update/Delete: Contact us to request access to, correction of, or deletion of certain information we hold.

• Marketing preferences: You can opt out of non‑essential messages by following instructions in those communications or contacting us.

• Jurisdictional rights: Depending on where you live, you may have additional privacy rights under applicable laws. We will honor those rights as required.

 

9) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online.

 

10) Third‑Party Links

We may link to other sites. Their privacy practices are their own—please review their policies.

 

11) Changes to This Policy

We may update this policy. The “Effective date” above shows the latest version.

 

12) Contact Us

Questions or requests about this policy?
RENEW Spine & Pain Wellness Center
1401 Marlton Pike East, Suite 29, Cherry Hill, NJ 08034
(856) 843‑5870

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13) Report a Privacy Concern (Hotline & External Links)

If you have a privacy concern about our website data practices, please contact us directly:

• Call: (856) 843‑5870

• Email: renewspinepainwellnesscenter@gmail.com

For concerns about your medical privacy (HIPAA), you may also contact the U.S. Department of Health & Human Services, Office for Civil Rights (OCR):

• HHS OCR Complaint Portal

• OCR Hotline: 1‑800‑368‑1019 (TDD 1‑800‑537‑7697)