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RENEW Spine & Pain Wellness Center — Refund & Cancellation Policy
Effective date: September 17, 2025

 

At RENEW Spine & Pain Wellness Center (“RENEW,” “we,” “us”), our goal is to make policies as clear and compassionate as our care. This policy explains how refunds, credits, and cancellations work for services scheduled or paid through our practice.

 

Contact for billing questions

RENEW Spine & Pain Wellness Center
1401 Marlton Pike East, Suite 29, Cherry Hill, NJ 08034
Phone: (856) 843‑5870

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1) Scope & Guiding Principles

  • This policy applies to appointments and payments made directly with RENEW for our listed services: Advanced Pain Management Treatments (e.g., spinal/epidural/joint injections, nerve & radiofrequency ablations, Mild procedure, spinal cord stimulators, trigger point injections, comprehensive pain evaluations) and Wellness Services (Pain Relief Plans, Nutrition & Diet Plans, IV Hydration).

  • Refunds relate to payments, not medical outcomes. Because every body heals differently, we can’t guarantee results, and fees for completed services are not refunded.

  • All terms are applied consistent with applicable law and payer (insurance) rules.

 

2) Insurance‑Billed Medical Services

  • If your visit or procedure is billed to insurance, any copay, coinsurance, or deductible you pay is based on your plan’s rules.

  • After the claim is processed, if your insurer adjusts the amount and you overpaid, we will refund or credit your account for the overpayment.

  • Copays/coinsurance/deductibles collected for visits or procedures that were rendered are not refundable, except in cases of overpayment or billing error.

 

3) Self‑Pay Medical Services (no insurance claim)

  • Prepayment/Deposit: Some services may require a deposit. If you cancel at least 48 hours before your appointment, deposits are refundable.

  • If you cancel inside 48 hours or do not arrive for the appointment, the deposit may be forfeited to cover reserved clinical time and supplies.

  • Completed self‑pay services are not refundable.

 

4) Wellness Services (IV Hydration, Nutrition & Diet Plans, Pain Relief Plans)

  • Appointments: Cancel or reschedule at least 24 hours in advance to avoid a late cancellation fee of $.

  • IV Hydration: Once an IV infusion has begun (i.e., supplies are opened and IV started), the service is non‑refundable.

  • Packages/Plans: If you purchased a package and request a refund within 14 days of purchase for unused sessions, we’ll refund the unused portion. If you used some sessions, we’ll refund the pro‑rated balance using the standard single‑session rate for sessions already used (discounts/promos do not apply to used sessions).

 

5) Procedures & Injections (including Mild procedure, RF ablation, etc.)

  • A scheduling deposit may be required to reserve procedure time. If you cancel at least 72 hours in advance, the deposit is refundable.

  • Cancellations inside 72 hours or no‑shows may result in a forfeited deposit and/or a $ to offset reserved suite time and staffing.

 

6) No‑Show & Late Cancellation Fees

  • Office visits: No‑show or late cancellation (less than 24 hours) may incur $.

  • Procedure visits: No‑show or late cancellation (less than 72 hours) may incur $.

  • We understand life happens—please call us about extenuating circumstances and we’ll do our best to help.

 

7) Overpayments, Duplicate Payments & Billing Errors

  • If you believe you’ve overpaid, please contact us. Verified overpayments or duplicate charges will be refunded to the original payment method or applied as a credit to your account at your request.

  • Once approved, refunds are typically processed within 10–15 business days (bank processing times may vary).

 

8) How Refunds Are Issued

  • Card payments: Refunded back to the original card used.

  • Cash/check: Refunded by check mailed to the address on file.

  • We cannot issue cash refunds for card transactions.

 

9) Third‑Party Financing or Payment Platforms (if applicable)

  • If you used a third‑party financing or payment platform, any refund will be processed through that platform, subject to their terms.

 

10) Non‑Refundable Items

  • Completed services, professional time already provided, opened/used medical supplies (e.g., IV supplies), administrative or scheduling fees once incurred, and expired promotions are not refundable.

  • Gift cards or preloaded credits (if offered) are non‑refundable and not redeemable for cash, except where required by law.

 

11) Rescheduling

  • You may reschedule (subject to availability) without penalty if you contact us before the stated cancellation window. Deposits will carry over to the new date.

 

12) How to Request a Refund or Appeal a Charge

  • Call us at (856) 843‑5870 or email renewspinepainwellnesscenter@gmail.com with your full name, date of birth, service date, and a brief description.

  • For your privacy, please do not email medical details. We’ll follow up if clinical information is needed.

 

13) Policy Updates

We may update this policy from time to time. The “Effective date” above reflects the latest version. The most current policy will be available in‑clinic and on our website.

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Plain‑English promise: We aim to be fair and transparent. If something seems off with a charge, please reach out — we’ll review it carefully.

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